Allurevibe Private Limited
Glow with an Exclusive Rhythm
At Allurevibe Private Limited, we strive to ensure your satisfaction with every purchase. Our Returns & Refunds Policy is designed to provide a smooth and fair process for handling product returns, exchanges, and refunds. Please review the following guidelines carefully.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Certain products, including personal care items, intimate wear, or sale items, are non-returnable for hygiene and safety reasons.
2. Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will arrange for a replacement or refund after verification.
3. Refund Process
- Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
- Refunds are issued via the original payment method.
- Shipping fees (if applicable) are non-refundable, except in cases of incorrect or damaged items.
4. Exchange Policy
We offer exchanges for eligible products if:
- You need a different size or variation (subject to stock availability).
- Exchanges are requested within 7 days of receiving the product.
5. How to Initiate a Return
- Contact our customer support:
- Phone: 077 977 3422
- Email: allurevibelk@gmail.com
- Provide your order number, product details, and reason for return.
- Safely package your item and ship it to:
Allurevibe Private Limited
No 178, Balika Niwasa Road, Rukmale, Pannipitiya. - Keep your shipping receipt until your refund or exchange is processed.
6. Important Notes
- Products damaged due to customer mishandling are not eligible for a refund or replacement.
- We are not responsible for return shipping costs unless the product was incorrect or defective.
- Refund approval is subject to quality checks.
7. Contact Us
For assistance with returns and refunds, contact us:
📞 077 977 3422
📧 allurevibelk@gmail.com
🏢 No 178, Balika Niwasa Road, Rukmale, Pannipitiya